Appointments - Get in Touch Online

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Patient Triage

‘Right Clinician, Right Time, Right Place’ – Who Do I See?

To contact us for assistance you can:

Submit a form online above. You will receive a response by the end of the next working day (often the same day). Depending on the nature of the issue, you will be contacted by the same day triage team or given a routine appointment with your GP or another member of the team. If you are unable to do this please call the reception team who will complete the form for you.

With ongoing/longer term issues, we encourage you to consult with your registered or ‘named’ GP wherever possible for continuity of care and to build a doctor patient relationship. We aim to be able to offer you a routine GP appointment within 2 weeks.

The triage team consists of a GP and a receptionist.  You will be asked to provide the reason for the appointment and must be available to take a call back any time. If you require a face to face appointment you will be expected to attend the same day. We do not offer a walk in and wait service.

There are only a set number of urgent appointments each day so please do not abuse this service. For patient safety, once all the available appointments for the day have been taken, you will be re-directed to an alternative service such as NHS 111.

 
 
 
 

PLEASE READ - Before Booking

 

Please have a look at the advice provided before contacting the practice as you may not require an appointment to get the help you need. Please also make use of the NHS website and local pharmacies for self care advice for treatment for minor illness and ailments.

See A-Z topics below for how to best access help for common medical problems including useful phone numbers and websites.

 

Conditions A to Z - NHS

 

Health Information Links

 

Useful Information includes self refer link

 

I Need An Appointment Urgently

We have a daily triage system for URGENT same day attention between 8am-6pm Monday to Friday. You can complete an online form here.

If you are unable to complete a form online please call reception who will assist on 01256 702371.

Out of these hours and at weekends please call 111.

For life-threatening emergencies please call 999.

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NHS

How to register through the NHS App

Download the app from your mobile device’s app store and follow the easy step-by-step registration instructions. It will help if you know your NHS number (though this isn’t essential), and you will need to have a form of ID (passport or driving license) to hand.

If you want to learn more, visit the NHS App page on the NHS UK website.

The NHS App

Have you got the NHS App?

The NHS App you can conveniently order repeat prescriptions, view your GP medical records, manage appointments at your GP surgery, set organ donation preferences, and check symptoms.

Why not download it and try it out? 

What does the NHS App do?

The NHS App allows you to access a range of NHS services on your smartphone or tablet. You can use it wherever you are, at any time.

You can:

  • order repeat prescriptions
  • book routine appointments
  • view your GP medical record
  • cancel appointments at your GP surgery
  • use the symptoms checker, including an A to Z of conditions and treatment advice from the NHS website
  • access 111 online, for advice on self-care and whether urgent help is needed

 

GP

Are You Being Examined?

Chaperoning Policy

We have trained chaperones available at both health centres; or you may prefer a friend or family member to accompany you for any consultation, examination or procedure.

Your healthcare professional may also require a chaperone to be present for certain consultations.

Please ask the reception team.

Home Visits

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible on 01256 702371.

Home visits are only available for patients who are housebound because of illness or disability only.

Please remember that 4-5 patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

How do I Cancel my Appointment?

PLEASE TELL US if you are unable to attend or no longer need your appointment, we can then offer this appointment to another patient. 

Cancelling or changing an appointment

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • using the GP online system – AccuRx
  • phone us on 01256 702371, Monday to Friday from 8am to 6.30pm
  • reply CANCEL to your appointment reminder text message
  • pop in and let us know

If you need help when we are closed

If you need medical help, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

 

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299 Patients Did Not Attend their appointment in October

Opening Times

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Nurses Appointments

Our team of Practice Nurses are highly trained and are able to provide a number of services, including:

  • Asthma reviews
  • Blood tests
  • Blood pressure checks and management
  • Cervical smear tests
  • Contraception reviews
  • COPD reviews and lung function tests
  • Coronary artery disease checks
  • Diabetes management
  • Dressings, wound care and suture removal
  • ECG's
  • NHS health checks 
  • Travel health advice
  • Vaccinations & Immunisations - child, adult

More information on these and other services can be found on our 'Clinics and Services' page.

Extended Access

Evening & Weekend Appointments are now Available

Odiham & Old Basing Health Centre work with Crown Heights and Bramblys Grange as part of a primary care collaborative group (Mosaic Healthcare) and in addition Hantsdoc to provide Improved Access appointments.

Patients registered at this practice can book an appointment to see a GP or nurse on weekday evenings after 18:30, on Saturday mornings at the surgery and Sunday mornings at Basingstoke Hospital. Appointments will take place at this practice, Crown Heights or HantsDoc (Whitewater Health, Hook).

Appointments will be primarily be on a Wednesday evening and Saturday morning, but some will be held on a Friday or Tuesday evening.  Please note - reception is unmanned during this time.

Please talk to a member of the team to find out more or book an appointment.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

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Training Practice

Odiham and Old Basing Health Centres are a training practice, training qualified doctors for general practice.

Qualified doctors who have already completed at least three years of hospital training join us for one year's experience to complete their training and you may be offered an appointment with them.

In our role as a training practice we are regularly inspected to ensure a high quality of care and efficient administration.

We also have medical students attached to the practice. You will always be asked beforehand if a medical student may be present at a consultation. Some of our nurses and health visitors are also qualified to train others and may have students attending their clinics from time to time.

Research

There may be research projects within the practice from time to time. If you are involved you will always be fully informed.

What is sepsis?

 

Sepsis is a life-threatening reaction to an infection.

It happens when your immune system overreacts to an infection and starts to damage your body's own tissues and organs.

You cannot catch sepsis from another person.

Sepsis is sometimes called septicaemia or blood poisoning.

Find out more by clicking the NHS link here or visit the UK Sepsis Trust here

Sepsis

Out of Hours

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

  • Treat yourself at home
  • Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.

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Page last reviewed: 11 June 2025
Page created: 02 December 2022