Equality Statement

Equality Statement

Equality and Diversity Policy statement
 
The organisation values the rich diversity, skills and abilities that people from differing backgrounds and experiences bring to the workplace. Implementing and abiding by a policy that provides for diversity and equal opportunities and deters unlawful discrimination is therefore important to this organisation. 
‘Equality’ requires the organisation, and those who work for it, to treat everyone equally and fairly, with equal opportunities and rights. 
‘Diversity’ recognises that this world is full of differences. These differences should be noted, valued and positively embraced. It is important for differences to be recognised but it is equally important that, while recognising them, each and every person does so positively, with the importance of equality at the forefront of their minds. 
The purpose of this policy is to set out the aims of the organisation to create an inclusive working environment, where access to work is based on fair and objective criteria, and where there is zero tolerance of unlawful discrimination in respect of the workforce, patients, visitors and others involved in providing or receiving the organisation’s services. This organisation aims to implement clear processes in terms of how it supports and works towards its aims. Every person working for or on behalf of this organisation plays a vital role in implementing these aims.
The organisation also intends to be clear about how it will deal with actions that adversely impact on its stated aims.
The organisation will ensure that its working practices demonstrate its commitment to fairness and equity, equality of opportunity and that it is free from any bias that is founded in unlawful discrimination including how such aspects as the following are addressed:
The key legislation that this policy relates to is the Equality Act 2010. However, reference is also made to other legislation such as that which sets out the rights of part-time and fixed term workers.
Acts of discrimination, harassment, prejudice, bullying or victimisation by patients or visitors against staff will be managed in accordance with the organisation’s Dealing with Unreasonable, Violent and Abusive Patients Policy.
 

Staff Responsibilities

All staff members have a duty to:

  • Treat patients, colleagues, and visitors with respect and fairness at all times.
  • Challenge and report any discriminatory behaviour or practices.
  • Ensure that their actions and decisions reflect our commitment to equality and diversity.
  • Complete mandatory equality and diversity training and keep their knowledge up to date.
  • Support patients with additional needs, ensuring reasonable adjustments are made where required.
  • Maintain confidentiality and handle sensitive information appropriately.

Raising Concerns or Complaints

We take equality and diversity seriously. If you feel you have been treated unfairly or have concerns about discrimination, please let us know. You can raise concerns by

  • Speaking to a member of staff or the Practice Manager.
  • Contacting us via phone or email.
  • Using our formal complaints procedure, available at reception or on our website.
  • All complaints will be handled promptly, fairly, and confidentially.


All complaints should to emailed to hiowicb-hsi.odihamhealthcentre-reception@nhs.net

Monitoring and Continuous Improvement

We regularly review our policies, procedures, and patient feedback to ensure we meet our equality and diversity commitments.
Our goal is to continuously improve and create an environment where everyone feels respected and valued.

Contact: 01256 702371  Email hiowicb-hsi.odihamhealthcentre-reception@nhs.net


Published on 19th Jan 2026

Page last reviewed: 19 January 2026
Page created: 19 January 2026